Telephony 

Unified communications,  VoIP

There are varying definitions for Unified Communications (UC); a basic definition is "communications integrated to optimize business processes and increase user productivity."  UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.

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It is not necessarily a single product, but a concept describing the integration of a set of enterprise communication products/services such as: Telephony/voice (including VoIP telephony), Instant Messaging (IM chat), Fax, SMS, Email and mobility features such as Video Conferencing and Desktop Sharing (including web connected electronic interactive whiteboards) that provides a consistent unified user interface and user experience across multiple devices and media types.

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It’s becoming increasingly difficult for companies to keep up with the growing demands of modern business and maintain a competitive advantage. The ability to be agile and adapt to an ever-changing business climate is at the core of business success, and this does not come without its stumbling blocks.

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There are a number of common challenges that businesses face when seeking to implement a Unified Communications solution. Common challenges that many businesses may encounter include:

• Replacing end of life technology

• Adopting a cloud-first strategy

• Tackling human latency

• Improving organizational silos

• Addressing scaling concerns for global expansion

• Enabling employees to work flexibly

• Attracting talent including millennials to the organization and adapting to a culture shift towards a reliance on technology

• Relocating or resizing offices

• Innovation opportunities

• Undertaking a merger or acquisition

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Benefits of Unified Communications:

• Productivity

• Business agility & expansion

• Flexibility

• Reduced costs

• Less administration & maintenance

• Universality

• Improved collaboration between employees & departments

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All Features Included:

• Call Control

• Collaboration

• Mobility

• Call Management

• Voicemail/Messaging

• Reporting

• Web-Based Management

• Call Training

• Contact Center

• Apps & Integration

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Focused Industries:

• Auto Dealerships

• Education

• Healthcare

• Hospitality

• Professional Services

• Government

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