Telephony 

Unified communications,  VoIP

There are varying definitions for Unified Communications (UC); a basic definition is "communications integrated to optimize business processes and increase user productivity."  UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.

It is not necessarily a single product, but a concept describing the integration of a set of enterprise communication products/services such as: Telephony/voice (including VoIP telephony), Instant Messaging (IM chat), Fax, SMS, Email and mobility features such as Video Conferencing and Desktop Sharing (including web connected electronic interactive whiteboards) that provides a consistent unified user interface and user experience across multiple devices and media types.

It’s becoming increasingly difficult for companies to keep up with the growing demands of modern business and maintain a competitive advantage. The ability to be agile and adapt to an ever-changing business climate is at the core of business success, and this does not come without its stumbling blocks.

There are a number of common challenges that businesses face when seeking to implement a Unified Communications solution. Common challenges that many businesses may encounter include:

  • Replacing end of life technology

  • Adopting a cloud-first strategy

  • Tackling human latency

  • Improving organizational silos

  • Addressing scaling concerns for global expansion

  • Enabling employees to work flexibly

  • Attracting talent including millennials to the organization and adapting to a culture shift towards a reliance on technology

  • Relocating or resizing offices

  • Innovation opportunities

  • Undertaking a merger or acquisition

Benefits of Unified Communications:

  • Productivity

  • Business agility & expansion

  • Flexibility

  • Reduced costs

  • Less administration & maintenance

  • Universality

  • Improved collaboration between employees & departments

All Features Included:

  • Call Control

  • Collaboration

  • Mobility

  • Call Management

  • Voicemail/Messaging

  • Reporting

  • Web-Based Management

  • Call Training

  • Contact Center

  • Apps & Integration

Focused Industries:

  • Auto Dealerships

  • Education

  • Healthcare

  • Hospitality

  • Professional Services

  • Government

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Image by Arlington Research
Image by Christopher Gower